Shipping policy

Shipping Policy

Effective Date: June 2026

At Quantum Sellers, we are committed to delivering your orders quickly, safely, and reliably throughout the United Arab Emirates. Please read our shipping policy below for complete information.

Order Processing

  • Orders are processed within 1–2 business days after order confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Once your order has been shipped, you will receive a confirmation email or SMS with tracking information (when available).

Delivery Time

Estimated delivery times within the UAE:

  • Dubai: 1–3 Business Days

  • Abu Dhabi: 2–4 Business Days

  • Sharjah: 2–4 Business Days

  • Ajman: 2–4 Business Days

  • Ras Al Khaimah: 2–5 Business Days

  • Fujairah: 2–5 Business Days

  • Umm Al Quwain: 2–5 Business Days

  • Other UAE Locations: 2–5 Business Days

Please note that delivery times are estimates and may vary during holidays, promotional periods, or due to courier delays.

Shipping Charges

  • Free Shipping is available on eligible products and promotional offers.

  • Shipping fees (if applicable) will be displayed during checkout before payment.

Cash on Delivery (COD)

We proudly offer Cash on Delivery (COD) across most areas in the UAE.

Please ensure that:

  • Someone is available to receive the package.

  • The correct payment amount is ready upon delivery.

Repeated order refusals may result in restrictions on future COD orders.

Order Tracking

Once your order is dispatched, tracking information will be sent to your registered email or phone number whenever available.

Incorrect Shipping Information

Please verify your shipping address and contact information before placing your order.

Quantum Sellers is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping details provided by the customer.

Delivery Delays

While we work with trusted courier partners, unexpected circumstances such as weather conditions, public holidays, customs procedures, or logistics disruptions may occasionally affect delivery times.

We appreciate your patience and understanding.

Damaged or Missing Items

If your package arrives damaged or if any item is missing, please contact us within 48 hours of receiving your order.

Include:

  • Your order number

  • Photos of the package and product

  • A brief description of the issue

Our support team will review your request and work to resolve it as quickly as possible.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team.

Quantum Sellers

Email: support@quantumsellers.org

Customer Support: Available 24/7

Thank you for choosing Quantum Sellers. We appreciate your trust and look forward to providing you with a smooth and enjoyable shopping experience.